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Tech Support

Whether you’d like to view a session you couldn’t attend in person or prefer to engage from the comfort of your hotel room, our virtual platform ensures you won’t miss a thing.

Be sure to check your program to see which sessions are offered virtually.

Preparing to Join the Zoom Event:

  • Ensure you have a reliable internet connection. (A speed > 1.5 Mbps is recommended for HD video, check your speed at www.fast.com or www.speedtest.net)
    • If you have a slower connection, ensure that you are not competing for bandwidth with others in your household (streaming movies, playing video games online, etc...)
  • Laptop or desktop computer
    • Use Google Chrome or Mozilla Firefox as your web browser
    • Download the Zoom video conferencing app from www.zoom.us
  • Smartphone or Tablet: Download the Zoom app from the Apple App Store or Google Play Store

Join Us Virtually:

  • Check the email you registered with for an email from noreply-zoomevents@zoom.us which contains your unique registration link. (Make sure to check your Junk & Spam folders)
  • Use the “Join Now” link in your email.
  • Can’t find the email from Zoom or forgot your password? Contact victoria@globalimpactagency.com for support!

Before the Conference:

  • Build your personal conference agenda! After logging into the Zoom Event, you can view the full agenda and bookmark sessions you’d like to attend.

At the Conference:

  • Join sessions directly from the Zoom Events agenda.
  • Ask questions during sessions using the built in Q&A feature.
  • Explore our poster showcase by visiting the Research Poster Sessions to view each poster as a PDF. Click here to preview the 2025 poster abstracts!

Need Technical Support?

If you have trouble logging into the system or need additional technical support, please email: victoria@globalimpactagency.com.

During the Conference on May 2nd & 3rd, join a Live Support Zoom from 9:00 am - 5:00 pm EST. Click here to join the Live Support Zoom between 9:00 am - 5:00 pm EST on May 2nd & 3rd! >>>